Customer Service Agent

Customer Service Agent

Course Details :

  • Handle initial contact of inbound calls including customer's inquiries on bank's products and services.
  • Provide effective and alternative problem solving to customers.
  • Raise accurate and prompt service requests to the fulfillment teams.
  • Provide excellent risk verification measures to safeguard customer confidentiality.
  • Able to raise sales opportunities and encourage up selling to customers.

    • Course Price :

    RM 210

    Instructors List

    RM 210


    • Duration
    • Skill Level